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Customer News Articles

Showing 1-13 of 62 items.

NFSP launches petition - campaigning to prevent Government removing DVLA services from the Post Office from April 2024

  The Driver Vehicle Licensing Agency (DVLA) contract with the Post Office is due to expire in March 2024. This loss is one of many issues which will result in the closure of post offices...

Jun 28, 2023 |

TAKE THAT STEP – BUY YOUR POSTAGE FROM YOUR LOCAL POST OFFICE

Your local post office delivers vital services to the most vulnerable in your community: Providing parcel and letter collection and despatch; access to cash, essential utilities plus banking and Gover...

May 31, 2023 |

NFSP Statement on January Remuneration

NFSP Statement on January Remuneration    The latest Remuneration to post offices throughout the UK is down by approximately £4.5m in January. The NFSP CEO, Calum Greenhow has releas...

Jan 26, 2023 |

Post Office Cash Deposits Falling

Post Office Ltd (PO) has recorded that cash deposits at post offices have fallen 2% month-on-month following the new bank deposits that have been recommended by the Financial Conduct Authority (FCA)....

Dec 14, 2022 |

#LOVEYOURLOCAL POSTOFFICE

We need your help to raise awareness of two issues threatening our post office community:   Energy Business Relief Scheme  Post Offices' energy costs are set to increase up to four o...

Nov 16, 2022 |

NFSP RAISES CONCERNS OVER NEW DROP & COLLECT BRANCHES

The NFSP is monitoring the number of trial Drop & Collect offices that are opening within the Payzone network and the consequences for existing post offices, nearby.  According to Post Offic...

Oct 27, 2022 |

October edition of The SubPostmaster magazine

In this edition you can expect: The latest news from the NFSP Remuneration survey results A special feature on #WeArePostOffice an app to help postmasters build a social media presence. Planning...

Oct 6, 2022 |

Trussell Trust and PO team up to support food banks this winter

Post Office Ltd has announced that they are teaming up with the Trussell Trust to help support foodbanks this winter.Due to this year’s massive increase in energy costs, some families will...

Dec 1, 2021 |

Processing mail to Ireland - TARIC code issues and 'getting customs forms right'

Ireland’s postal service provider An Post has made it a requirement that all imported goods should have a HS Tariff code included, despite it not being a Universal Postal Union requirement. ...

Dec 1, 2021 |

Changes to restricted and prohibited items overseas - what members need to know

Last week, the NFSP contacted Post Office Ltd (PO) after many members on our social media channels commented that overseas prohibited and restricted items guidelines appeared to be changing for variou...

Dec 1, 2021 |

Post Office card account (POca) customer extension announced by HMRC

On Monday 29 November, HMRC confirmed that it will be giving customers who currently receive HMRC benefits into a Post Office card account (POca) until 5 April 2022 to switch to using a bank account f...

Dec 1, 2021 |

COVID-19: Masks now mandatory in post offices (and other shops) again

As of Tuesday 30 November, face coverings will be mandatory in post offices and other shops in England.Post Office Ltd provided a summary of resources in an email from Amanda Jones on 29 November &nda...

Dec 1, 2021 |

Cash counters and Scottish banknotes - what to do if you've been experiencing problems

A number of NFSP members have reported issues with cash counters failing to register Scottish banknotes – particularly the new RBS polymer banknotes. The NFSP recently contacted our cash-co...

Nov 25, 2021 |